Security

ConnectNow Security

ParishSOFT is committed to keeping your data secure. Learn more on how we encrypt ConnectNow data and the state-of-the-art facility in which we house it.

Data Encryption

The ConnectNow database lives encrypted on a disk and has a server engine that mounts that data and serves its content. When a ConnectNow database is accessed by an authorized user, it is read into the database server and decrypted for use. This is done via shared keys between the server and the data at rest. These shared keys are required to decrypt the data, so that in the highly unlikely event of some sort of data theft, the ConnectNow data could not be mounted or used by any device.

ConnectNow’s industry-standard multi-tier network access logically blocks connectivity between the Internet and the data. Connectivity is permitted only to the web / application layer, and only from that web / application layer is access to the data layer allowed — even at this level, access is restricted to user-specific limits, which parish administrators govern through the ConnectNow system’s robust permission structure.

While a locally housed system may be susceptible to known hazards like natural disasters, fire, flooding, theft, and more, ConnectNow protects against all of those threats and ensures that even if the unthinkable happens at one of your churches, schools, or even your diocesan offices, your records will always be safe and secure.

Secure Data Storage

In ConnectNow, your data are stored in not one but two fully redundant, secure data center locations, working off separate power grids. ConnectNow’s systems for Internet access, power supplies, environmental control, and safety meet the highest banking industry standards for data security. While measures like site perimeter access keys and “mantraps” with interlocking doors at building entrances are typically impractical and cost-prohibitive for a church setting, ConnectNow delivers this as a standard level of protection to Catholic parishes.

Facility: Technical Specifications

ConnectNow has two fully redundant data center locations that accommodate the highest quality network performance demanded by the customers we serve. Our data center is located in a separate, state-of-the-art facility and is equipped with cameras, secure access keys, redundant power generators, smoke detection and fire suppression systems, and several Power Distribution Units (PDUs) in each room. The building itself is connected to two other data center facilities to provide redundant Internet links. All server racks are secured with unique keys.

Facility: Network Gear

Network gear and premium Tier-1 bandwidth from multiple providers ensure the highest quality Internet connectivity and performance. For the customers we serve, this means fast connections to your systems and data, with maximum uptime and minimal latency.

  • Redundant fiber entrance expandable to 1840 Gigabits per second
  • Multiple redundant gigabit Ethernet links to Data Center 1 and Data Center 2
  • Fully Redundant Cisco 6509 Sup720 Distribution Switches Redundant Gigabit Ethernet links to each rack switch
  • Cisco 2960 48-port 10/100 rack switches

Facility: Power System

The ConnectNow data center’s power systems are designed with extensive fault tolerance and resilience at every layer. Incoming service is routed underground to a dedicated onsite transformer, and power quality is continuously monitored and, if needed, automatically transferred to multiple emergency generators, which provide more than 24 hours of autonomous runtime if needed. Each facility has multiple Uninterruptable Power Supplies (UPSs) with redundant battery cabinets and full maintenance bypass cabinets, which allow data LDC service and upgrades to be performed without interrupting power to servers.

  • 8,000 kVA utility power feed expandable to 32,000 kVA
  • Redundant ASCO closed transition bypass isolation transfer switches
  • Multiple N+1 Generac diesel generators
  • Multiple N+1 Powerward 9395 550 kVA Uninterruptable Power Supplies (UPSs)
  • Liebert PDU units
  • Capability to provide tier-4 power

Facility: Cooling

The ConnectNow data center’s environment maintains precise temperature, humidity, and air cleanliness levels, which are regulated year-round and closely monitored to ensure optimum equipment reliability. Redundant systems with independent compressors and cooling loops provide the best possible fault tolerance and reliability.

  • Multiple Liebert 20- and 22-ton up flow A.C. units
  • Designed for addition of air-side economization

Facility: Security

The ConnectNow data center’s access is strictly limited to technical staff. Electronic security systems control data center access, and motion detecting security cameras monitor the entire facility. Level 3 technicians are on-site 24 hours per day.

  • 24x7x365 manned facility
  • Multiple closed circuit TV security cameras, covering all entrances and data center spaces
  • Site entrance controlled by electronic perimeter access card system
  • Site remotely monitored by third-party security company
  • All entrances secured by mantraps with interlocking doors

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